Elon Musk Apologizes After Outage Traps Car Owners Outside Their Cars for 5 Hours

Elon Musk Apologizes After Outrage Traps Car Owners Outside Their Cars for 5 Hours

(WatchDogReport.org) – Tesla has revolutionized the auto industry with its electric cars, there’s no doubt about it. The vehicles use energy from batteries, completely eliminating the need for gas. Millions of Americans have purchased one of the cars over the last few years. Although the technology is pretty cool, it doesn’t come without issues. In fact, a recent hiccup caused founder Elon Musk to apologize to his customers.

Inoperable Vehicles

One of the most popular features of Tesla vehicles is the keyless ignition. However, these vehicles do not have ordinary keyless starts. Drivers can do everything from opening their doors to starting their car with a mobile app.

On November 19, Tesla owners across multiple countries encountered a problem when they weren’t able to connect to their cars using the app. When they pulled it up, they encountered an error that left motorists unable to open their car doors and, in some cases, unable to start the vehicles at all.

Drivers took to Twitter to complain about the problem. Elon Musk responded to a driver personally in at least one instance, saying he was checking on the problem.

Musk came back later and explained the issue was being resolved and the system was coming back up. He said the company “may have accidentally increased verbosity of network traffic” which caused the network to slow down. The billionaire businessman apologized to his customers, saying he was going to make sure it didn’t happen again.

Tesla provides drivers with physical keys, but some drivers have become so accustomed to using the app, they don’t always have their key on their person.

Reminder of Another Issue

The problem with the cars brought another issue to the forefront: the possibility that bad actors could hack the system and take control. In May 2021, it was revealed that two hackers had carried out a breach of the cars. Ralf-Philipp Weinmann and Benedikt Schmotzle exposed security flaws within the system. The attack, named TBONE, demonstrated that someone could exploit vulnerabilities allowing hackers to take full control of the vehicle without ever being physically present.

They demonstrated how they could move the seats, adjust the air conditioning, and modify the steering and acceleration modes. The pair also showed a hacker using a drone to attack a car using Wi-Fi from 300 feet in the air.

While neither of the hacks allowed the controlling of driving capabilities from another location, there’s a concern that’s going to be the next problem. Given how many people use autopilot to drive, that could be a big issue.

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